Rostered patients:

When you enroll with the doctor you join a medical group for care. Sometimes when you don't see your doctor for a while, you go to a walkin clinic or some government software glitch, OHIP may inform us that you are not part of our roster. When this happen, we may ask you to sign a re-enrollment form. Declining to re-enroll will place you as a walkin patient  and you will not qualify for Saturaday clinic or urgent appointments.


​December 17, 20, 24-28 office closed.

December 18, 21, 22, 23 virtual visits.

December 29 regular office hours.

Secretaries will be onsite to answer calls and we will monitor voice messages for appointment requests.

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Telephone consults rules: We will call you around the time of your appointment. If not available, we will make another 3 attempts. After that, if still no answer, we will mark you as a NO SHOW and a fee will be charged like any other visit. We will also not allow for further telephone consultations.  Please note there are clear limitations on doing telephone consult as we cannot examine you.

We do not respond to emails unless approved first.

We have been notified by Biotest lab that they do not plan on reopening the laboratory for blood testing at this time.

Lab results, emergency visit reports, some imaging and specialist reports are sent by electronic documents. These are reviewed and monitored 7 days a week. We will call you if there are anything urgent. Medication refills are sent by faxes and needs to be reviewed and filed by staff. Medication refills are nonurgent and will not be responded to immediately. 



Important Info

Vina Medical Centre

We are a full service medical centre offering family medical care in the Ottawa region. We are not a typical "big box" medical clinic and we strive to provide personal care that does not resemble an assembly line.

OUR staff are fully vaccinated against COVID but we will still provide care to patients who are not vaccinated.