Unlike a walkin clinic where anybody can come and go, we only let our own patients come in. We screen patients by telephone before making any appointment. Our office is locked for entry unless the patient is cleared by the secretary. All staff have gloves and and N95 masks. Secretaries are protected by Plexiglas screen. We have hand soap and hand sanitizers. We have HEPA air filtration. Our office has always remained open and continue to do so for in- person or telephone consultations.
If you are returning from outside of Canada, the government requires self isolation for two weeks.
Telephone consults rules: We will call you around the time of your appointment. If not available, we will make another 3 attempts. After that, if still no answer, we will mark you as a NO SHOW and a fee will be charged like any other visit. We will also not allow for further telephone consultations.
Please note there are clear limitations on doing telephone consult as we cannot examine you.
We do not respond to emails. It is not linked to our emr.
We have been notified by Biotest lab that they do not plan on reopening the laboratory for blood testing at this time.
We are a full service medical centre offering family medical care in the Ottawa region. We are not a typical "big box" medical clinic and we strive to provide personal care that does not resemble an assembly line.
Vina Medical Centre